Cancellation & Refund

Last Updated: [Insert Date]

At Pradhanam Traditional Therapy Treatment Centre (“Pradhanam”, “we”, “our”), we value your time and strive to provide a smooth and professional service experience. This Cancellation & Refund Policy outlines the conditions under which appointments may be cancelled, rescheduled, or refunded.

1. Appointment Cancellation Policy

1. Clients may cancel or reschedule their appointment up to 12 hours before the scheduled session without any charges.
2. Cancellations made within 12 hours of the appointment time may incur a cancellation fee or result in the session being marked as used.
3. Failure to attend the appointment (“no-show”) will result in no refund and may require full payment for the missed session.
4. Multiple last-minute cancellations may affect future bookings at our discretion.

2. Rescheduling Policy

1. Appointments may be rescheduled subject to availability of therapists and treatment slots.
2. Pradhanam reserves the right to modify or reschedule appointments due to operational or therapist availability reasons. Clients will be informed in such cases.

3. Refund Policy for Single Sessions

1. Payments made for individual therapy sessions are non-refundable once the session is completed.
2. If a client cancels within the allowed time frame (12 hours prior), any advance payment may be adjusted toward a future appointment but not refunded.
3. Refunds may be provided only in special circumstances such as:
   • Therapist unavailability
   • Operational closure
   • Duplicate or incorrect payment
   • Management-approved exceptions

All refunds will be reviewed and processed by management.

4. Refund Policy for Packages & Memberships

1. Packages, therapy bundles, or membership plans are non-refundable after the first session has been used.
2. If no sessions have been used, a refund may be issued after deducting:
   • Administrative charges
   • Payment gateway fees (if applicable)
3. Unused sessions in a package:
   • May be rescheduled
   • Cannot be transferred unless approved by management
   • Do not hold any cash redemption value

5. Late Arrivals

1. Clients arriving late may receive a shortened session to avoid delays for the next client.
2. Full charges will apply regardless of reduced session duration caused by late arrival.

6. Mode of Refunds

If a refund is approved, it will be processed through one of the following methods:

• UPI
• Bank Transfer
• Card reversal (if paid by card)
• Any method originally used for payment

Refunds may take 3–7 business days to reflect, depending on bank/payment gateway processing times.

7. Non-Refundable Items & Services

The following are strictly non-refundable:

• Completed therapy sessions
• Consultation fees
• Gift vouchers or gift cards
• Promotional/discounted packages
• Services availed under special offers

8. Emergency Situations

Pradhanam understands that emergencies occur. In genuine cases such as:

• Medical emergencies
• Family emergencies
• Unavoidable circumstances

We may offer rescheduling or partial refund at the management’s discretion.

9. Policy Changes

Pradhanam reserves the right to update or modify this Cancellation & Refund Policy at any time.
Clients will be informed of major changes, and the updated version will be available at our centre and website.

10. Contact Information

For cancellations, rescheduling, or refund inquiries, please contact:

Pradhanam Traditional Therapy Treatment Centre
24, 2^nd Stage, Channanayakanapalya, Chikkabidarakallu, Nagasandra Post, Bangalore -73
9742759222
contact@pradhanam.com
www.pradhanam.com